Frequently Asked Questions

You can find more information about the program on the City's website. 

To be eligible to participate in the City of Bentonville E-Bike Rebate Program, residents must be:

• A resident of the City of Bentonville
• 18 years of age or older

Rebates are awarded by random selection. A selection will take place each month from September through November. Each month there will be a pre-application period that will last one week. Those interested in receiving an E-Bike will need to register during this time frame. After the pre-Application period has closed the system will randomly select a preset number of applicants to complete their application.

The application process is a two-step process.

• Pre-applications will be open September 3rd, October 7th and November 4th 
• Final Application – if selected applicants will have 96 hours to submit qualifying documents.

The application process is a two-step process.

Step 1: Pre-Application - During this step applicants provide basic information and select the rebate and e-bike type they are applying for.

• Applicants must use this portal to apply for a rebate.
• Applicants must create a login, register, and confirm their email address.
• The registration period will be open for (pre app dates)
• Applicants select the E-Bike Rebate Program and determine:
  • If they are applying for an Income Qualified or General Resident rebate, and
  • What type of e-bike they want: Standard E-Bike, E-Cargo Bike or an Adaptive E-Bike. 
• Applicants then answer a few demographic questions, confirm their information, and acknowledge the program’s Terms and Conditions.
• After the pre-Application period has closed the system will randomly select a preselected number of applicants to complete their application.
   

NOTE: You will not be able to change the application type (income level or E-Bike type) once the registration period has closed. Please make sure you review the income requirements and select the right E-Bike type for you. 

Step 2: Final Application: If selected applicants must then provide qualifying documentation of residency within the City of Bentonville and, if applicable, income qualification. 

• Selected applicants will receive an email invitation to complete their application.
• Applicants will have 96 hours to complete and supply qualifying documents to verify their eligibility.
• Applicants who successfully complete their application will be awarded a rebate that is good for 60 days.
• Upon receipt of the rebate, residents must redeem the at the time of E-Bike purchase at an approved participating bike shop.

You can email us at BentonvilleEBikes@aptim.com or call us at 888-267-5809.
Our regular office hours are Monday through Friday from 9am to 5pm.

You can find the answer to many questions on this FAQ page or by visit the City’s website. 

Final applications will be reviewed within 10 business days.

Rebates are not retroactive to past purchases. Rebates can only be used at the time of purchase for a new E-Bike from a participating E-Bike retailer.

E-Bikes must be purchased new from a participating E-Bike retailer.

Yes, you must be a resident of the City of Bentonville. If you are randomly selected for an application, you will be required to provide proof of a physical current address within the City of Bentonville.

Each resident of City of Bentonville over the age of 18 can apply for one E-Bike rebate. 

Yes, applicants must be 18 years of age or older when they apply.

Rebate recipients may redeem a rebate for the purchase of an E-Bike that meets the following criteria:

Standard E-Bike Eligibility
 

• The following classes of E-Bikes including Electric Mountain Bikes:
  • Class 1: an electrical assisted bicycle equipped with a motor that provides assistance only when the rider is pedaling and that ceases to provide assistance when the bicycle reaches a speed of 20 mph.
  • Class 2: an electrical assisted bicycle equipped with a motor that provides assistance regardless of whether the rider is pedaling but ceases to provide assistance when the bicycle reaches a speed of 20 mph.
  • Class 3: an electrical assisted bicycle equipped with a motor that provides assistance only when the rider is pedaling and that ceases to provide assistance when the bicycle reaches a speed of 28 mph.
• Has two or three wheels and fully operable pedals.
• Electric motor is 750 watts or less; may not be gasoline powered.

No minimum purchase price or maximum purchase price.

E-Cargo Bike Eligibility
 

E-Cargo bicycles must meet all the criteria above and have an extended frame designed to carry additional people or cargo. E-cargo bikes must meet all the following criteria:
 

• Designed to carry one or more passengers in addition to the rider OR designed to carry heavier or bulkier loads than a traditional bicycle can carry
• Has an extended frame (long tail, long john, Bakfiet, or box bike)
• Extended frame has a published cargo load carrying capacity of at least 100 lbs.
• No minimum purchase price or maximum purchase price.
   

Adaptive E-Bike Eligibility 
 

• Adaptive e-bikes are electric bicycles that make cycling and riding a bike easier for the rider based on their individual and specific mobility needs and are for individuals unable to ride a standard E-Bike.
• Adaptive E-Bikes are Standard, or Cargo E-Bikes designed or modified to meet the physical needs or abilities of the operator or a passenger. 
• Examples of Adaptive E-Bikes include but are not limited to: 
  • Recumbent E-Bikes and e-trikes. 
  • Supine or prone e-trikes or e-handcycles. 
  • Electric Handcycles. 
  • Tandem E-Bikes that allow a rider who cannot operate an E-Bike alone to ride with another person. 
• Bike must be manufactured with a battery and motor as part of bike, no aftermarket electrification kits are allowed.

Rebate amounts depend on the income tier and e-bike type you choose.
 

• Income Qualified Standard E-Bike: $900
• Income Qualified E-Cargo Bike & Adaptive E-Bike: $1,300
• General Resident Standard E-Bike: $500
• General Resident E-Cargo Bike & Adaptive E-Bike: $900
• Equipment Incentive: $100

The safety equipment incentive can be used to purchase a lock(s) and or a helmet(s).

No, the rebate amount is a maximum rebate amount, and any unused value is forfeited. The rebate amount cannot cover taxes or shipping costs. 

All rebates are good for 60 days from the day they are awarded. If they are not used within 60 days, they automatically expire.

All rebates are good for 60 days and if they are not used within 60 days they automatically expire.

Every applicant who is randomly selected to receive a rebate must provide proof of a physical City of Bentonville address. All documents must be dated within one year of application. Acceptable proof of address documents include:
 

• Current valid Arkansas Driver’s License or ID listing an address within The City of Bentonville
• Computer-generated bill (utility, credit card, doctor, hospital, etc.)
• Printed bank statement
• Pre-printed pay stub (from a period within the last 3 months)
• First-class mail (from a government agency or court)
• Current homeowner's, renter's, or motor vehicle insurance policy
• Mortgage, lease, or rental contract
• Transcript or report card from an accredited school
• Motor vehicle registration
• USPS Change of Address Form CNL107
• DD Form 214

Individuals who are unable to provide any of these documents to verify a physical City of Bentonville address may be eligible to provide alternative documents. If you are unhoused in City of Bentonville and receiving services from a government agency or non-profit organization, a dated letter on the organization's letterhead stating your situation may be accepted in place of one of the above documents.

Income eligibility is determined by income and household size and is limited to 200% of the Federal Poverty Level. 

Example: There are 3 people in your household. Your household income would need to be below $51,640.00 to be eligible for the low-income rebate.
 

All proof of income documents must be dated within one year of application. Applicants must submit one of the following from the list of approved documents below:

• First page of your 2023 Federal tax form 1040 (Line 11 – Adjusted Gross Income is used)

  or

• Proof of enrollment in any one of the following programs:
  • Arkansas Low-Income-Energy Assistance Program (LEAP)
  • Arkansas Weather Assistance Program (WAP)
  • Supplemental Nutrition Assistance Program (SNAP)
  • Arkansas Transitional Employment Assistance (TEA)
  • Supplemental Security Income (SSI)
  • Medicaid

Unfortunately, no, each resident of the City of Bentonville is allowed only one redeemed rebate.

Yes, as long as you have not redeemed a rebate you will be able to reapply using your existing sign on (email and password). 

We have created this one-page guide on Battery Safety you may find useful. 

If you are an e-bike retailer interested in participating as a qualified retailer, please fill out the application. Retailer registration will close on September 9th, 2024. If you miss this date but are still interested in becoming a qualified retailer reach out to us at BentonvilleEBikes@aptim.com. 

A bike shop training will be held on September 4th, 2024, at 1pm. If you would like to attend, please reach out to us at BentonvilleEbikes@aptim.com.

A copy of the Bike Shop Training can be found here and there is a one-page Retailer Quick Guide that you may find useful to keep handy. 

You can email us at BentonvilleEBikes@aptim.com or call us at 888-267-5809.
Our regular office hours are Monday through Friday from 9am to 5pm.